Reply from Wondershare Recoverit Aug 17, 2022 Look forward to getting in touch with you! You are important to us, and we want to help as much as we're able to. Our senior support team will contact you to take care of your concerns ASAP. Or you can also send us your contact email after receiving a request from Trustpilot separately. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end.
Reply from Wondershare Recoverit Sep 20, 2022 You are important to us, and we'd like to help as much as we're able to. Noting you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance for you ASAP. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very frustrating when you are unable to recover files correctly with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare Recoverit Sep 23, 2022
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